Question 1

Are there limits on Interactive Records usage?

Accepted Answer

Every place receives a generous monthly token allotment for Interactive Records. Because each place has unique content and retrieval complexity, limits are tailored per place. If you need more, additional credits can be purchased by contacting our support team.

Question 2

What happens when I reach my token limit — will I be charged overages?

Accepted Answer

No surprises here. When your monthly allotment is reached, the Interactive Records service pauses automatically until your next billing cycle. We'll never hit you with unexpected overage charges — your bill stays predictable.

Question 3

What email should I use when creating my Living Image account?

Accepted Answer

Use the same email address you signed up with for your subscription. If you accidentally used a different one, no worries — reach out to our support team and we'll get it sorted for you.

Question 4

How do I add more users to my organization or place?

Accepted Answer

Additional seats are available as a subscription add-on. After subscribing, reach out to our support team and we'll get your extra seats activated — setup is quick and typically handled within one business day.

Question 5

My organization has multiple locations — how can I add more places?

Accepted Answer

Additional places are available as a subscription add-on. Once you've subscribed, contact our support team to get your new locations activated. We're currently streamlining this process so it'll be even easier soon.

Question 6

Can I upgrade or downgrade my plan after purchase?

Accepted Answer

Absolutely. You can change tiers at any time. Just keep in mind that each tier has an asset limit — when downgrading, assets over the new limit become inaccessible (not deleted). You can regain access by removing other assets to make room, purchasing additional asset credits, or upgrading back to your previous tier.

Question 7

Do you offer personalized onboarding or training sessions?

Accepted Answer

We do. If you'd like a hands-on walkthrough to get your team up and running, contact us to learn more about our onboarding packages. We can tailor sessions to your specific use case and team needs.

Question 8

Is there a free trial?

Accepted Answer

Yes — new accounts start with a free trial so you can explore the platform and determine which plan fits your organization before committing.

Question 9

How do Digital Experience ticket payouts work?

Accepted Answer

Your organization receives payouts the following month for all Digital Experience ticket sales, minus applicable fees. For a full breakdown of fees, contact us directly and we'll walk you through the details.

Simple, transparent pricing

Additional costs

Frequently asked questions